Return & Refund Policy

At Sahiwals Pride, we are committed to delivering fresh, high-quality dairy products straight from our farm to your home. Your satisfaction is important to us, and we aim to resolve any issues fairly and promptly.

Eligibility for Returns or Replacements

We accept return or replacement requests only in the following cases:

• The product received is damaged or leaking at the time of delivery
• The product delivered is incorrect (wrong item, variant, or quantity)
• The product is expired or spoiled at the time of delivery

Conditions for Returns

• The return or replacement request must be raised within 24 hours of delivery
• The product must be unused and in its original packaging
• The original seal should be intact (where applicable)
• Valid proof of purchase (order confirmation or receipt) is required

How to Initiate a Return

To request a return or replacement, please follow these steps:

• Email us at info@sahiwalspride.com or use the Contact Us page
• Provide your Order ID and reason for return
• Attach clear photos or videos of the product showing the issue

Our support team will review your request and guide you through the next steps.

Refund Policy

Once your return request is approved:

• Refunds will be processed to the original payment method
• Refund processing time is typically 7–10 business days

Replacement Policy

• Approved replacements will be dispatched within 3–5 business days
• Replacement delivery timelines may vary based on location and availability

Non-Returnable Items

For health and safety reasons, we do not accept returns for:

• Opened or partially used products
• Products damaged due to improper storage or handling after delivery
• Returns requested beyond the allowed time frame

Shipping Costs

• If the return is due to our error (damaged, defective, or incorrect product), we will bear the return shipping cost
• For all other reasons, return shipping costs will be borne by the customer

By placing an order on our website, you acknowledge that you have read and agreed to this Return & Refund Policy.